Refund Policy

Effective 2026-06-30Updated 2026-06-30

This Refund Policy explains the terms under which Logiqcube Consulting ("Company", "we", "us", or "our") issues refunds for payments made for the LogiqLead platform.

1. Free Plan

The Free Plan is provided at no cost. No refund is applicable as no payment is made.

2. Trial Period

The trial provides access to premium features at no cost. No credit card is required to start the trial. Since no payment is collected, no refund is applicable.

3. Paid Subscriptions

3.1 Monthly Plans

  • You may cancel your subscription at any time through your Account settings
  • Cancellation takes effect at the end of the current billing period
  • No partial refunds are provided for unused portions of the current billing period
  • You will retain access to the Service until the end of the paid period

3.2 Annual Plans

  • Annual subscriptions may be cancelled at any time
  • A prorated refund may be issued for the unused portion of the annual term, minus an administrative fee of 10%
  • Refund requests must be submitted within 30 days of the annual payment

3.3 Refund Eligibility

Refunds may be issued in the following circumstances:

  • Service outage: If the Service experiences more than 24 consecutive hours of downtime in a billing period, you may request a prorated credit
  • Billing error: If you were charged incorrectly due to a system error
  • Duplicate charge: If you were charged multiple times for the same billing period
  • Accidental purchase: If you accidentally purchased or upgraded a plan

3.4 Refund Process

To request a refund:

  1. Contact contact@logiqlead.com with your Account details and reason for the refund request
  2. We will review your request within 5 business days
  3. If approved, the refund will be processed to your original payment method within 10 business days

4. Non-Refundable Items

The following are not eligible for refunds:

  • Add-on services or extra credits purchased separately
  • Fees for third-party integrations
  • Charges resulting from your violation of our Terms of Service
  • Accounts terminated for Acceptable Use Policy violations
  • Partial billing periods after cancellation (monthly plans)

5. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us:

  1. We will provide documentation of the transaction to the payment processor
  2. Your Account may be suspended during the dispute process
  3. You may be charged a chargeback fee of $25 if the dispute is found in our favor
  4. We encourage you to contact us first to resolve any billing concerns

6. Price Changes

  • Price changes take effect at the start of your next billing cycle
  • You will receive 30 days' notice before any price increase
  • If you do not agree to the new pricing, you may cancel before the change takes effect
  • No refunds are issued for price changes affecting current billing periods

7. Account Downgrade

  • Downgrading from a paid plan to the Free Plan takes effect at the end of the current billing period
  • No partial refunds are issued for downgrades during a billing period
  • You will retain access to paid features until the end of the paid period

8. Disputes

If you disagree with a billing charge or refund decision:

  1. Contact contact@logiqlead.com within 30 days of the charge
  2. We will review your case and respond within 5 business days
  3. If we cannot resolve the dispute, you may pursue remedies as described in our Terms of Service

Contact

For billing and refund inquiries, contact:

Logiqcube Consulting

Email: contact@logiqlead.com