This document describes LogiqLead's compliance with email sending regulations and the requirements we impose on users of the platform.

1. CAN-SPAM Act (United States)

1.1 Our Compliance

LogiqLead provides tools that help you comply with the CAN-SPAM Act:

Automatic unsubscribe link insertion in all emails
Suppression list management
Opt-out tracking and enforcement
Sender identification tools

1.2 Your Obligations

As a user of LogiqLead, you must:

Include your valid physical mailing address in all emails
Provide a clear and conspicuous unsubscribe mechanism
Honor opt-out requests within 24 hours (we automate this)
Use accurate sender information and subject lines
Not use deceptive headers, "From" names, or subject lines
Not send emails to addresses obtained through harvesting or purchased lists

1.3 Penalties

CAN-SPAM violations can result in penalties of up to $50,120 per email. We reserve the right to suspend accounts that violate CAN-SPAM.

2. GDPR (European Union)

2.1 Consent Requirements

For recipients in the EU/EEA, you must have a valid legal basis for sending emails:

Consent: Recipient has explicitly opted in to receive emails
Existing relationship: Recipient has a current business relationship with you
Legitimate interest: You have a documented legitimate interest (with proper assessment)

2.2 Required Elements

All emails to EU/EEA recipients must include:

Clear identification of the sender
A valid unsubscribe mechanism
Your physical address
Reference to the legal basis for sending (if not consent)

2.3 Our Tools

LogiqLead supports GDPR compliance through:

Automatic unsubscribe link insertion
Suppression list management
Opt-out tracking and enforcement
Data export capabilities for data subject requests

See our GDPR Notice for additional information.

3. CASL (Canada)

3.1 Consent Requirements

CASL requires express or implied consent before sending commercial electronic messages (CEMs):

Express consent: Recipient has explicitly agreed (opt-in)
Implied consent: Based on an existing business relationship (up to 2 years) or conspicuous publication (up to 6 months)

3.2 Required Elements

All emails to Canadian recipients must include:

Sender identification
Contact information (mailing address and at least one of: phone, email, web address)
A clear and functioning unsubscribe mechanism

3.3 Our Tools

LogiqLead supports CASL compliance through:

Consent tracking
Unsubscribe management
Sender identification tools

4. Digital Personal Data Protection Act, 2023 (India)

4.1 Consent Requirements

Under the DPDP Act, you must have valid consent before sending commercial communications:

Consent must be freely given, specific, informed, and unambiguous
Consent must be obtained through a clear affirmative action
Recipients must be able to withdraw consent at any time

4.2 Required Elements

All commercial communications must include:

Clear identification of the sender
A mechanism to withdraw consent or unsubscribe
Contact information for the sender

4.3 Our Tools

LogiqLead supports DPDP Act compliance through:

Unsubscribe link insertion
Suppression list management
Consent tracking capabilities

5. Best Practices

5.1 Email Authentication

We recommend and support email authentication standards:

SPF (Sender Policy Framework): Authorizes servers to send email on your behalf
DKIM (DomainKeys Identified Mail): Cryptographically signs emails
DMARC (Domain-based Message Authentication): Sets policy for handling failed authentication

5.2 List Hygiene

Regularly clean your email lists
Remove bounced addresses promptly
Honor unsubscribe requests immediately
Use double opt-in for new subscribers
Monitor spam complaint rates

5.3 Content Quality

Use clear, accurate subject lines
Provide valuable, relevant content
Avoid spam trigger words and phrases
Maintain a healthy text-to-image ratio
Include a plain text version of HTML emails

6. Monitoring and Enforcement

6.1 Our Monitoring

We monitor:

Bounce rates (hard and soft)
Spam complaint rates
Unsubscribe rates
Sending patterns and volume

6.2 Thresholds

Accounts may be suspended if:

Hard bounce rate exceeds 5%
Spam complaint rate exceeds 0.1%
Unsubscribe rate exceeds 2%
Sending patterns indicate spam or abusive behavior

6.3 Enforcement Actions

Warning notification
Temporary sending restrictions
Account suspension
Account termination
Reporting to relevant authorities (where required by law)

7. Suppression Lists

7.1 Global Suppression

LogiqLead maintains global suppression lists to prevent emails from being sent to:

Addresses that have unsubscribed across the platform
Known spam traps
Invalid or permanently bounced addresses

7.2 Account-Level Suppression

Users may maintain their own suppression lists at the account level. These lists are respected across all sequences and campaigns within the account.

7.3 Suppression List Management

Suppression lists are applied before every email send
Addresses on suppression lists cannot be re-added without fresh consent
Suppression data is retained indefinitely to prevent future sends

8. Reporting Violations

If you suspect email compliance violations on the LogiqLead platform, contact:

Email: contact@logiqlead.com

9. Resources

Contact

For email compliance inquiries, contact:

Logiqcube Consulting